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1. About

Support Policy

This is an enablement project created by the Center of Excellence - Enablement Team at Dynatrace.

Support is provided via GitHub issues only. The materials provided in this repository are offered "as-is" without any warranties, express or implied. Use them at your own risk.

Lab Overview#

During this hands-on training lab, we’ll explore the Digital Experience Management (DEM) and Business Observability capabilities of the Dynatrace platform. Participants will gain practical experience by instrumenting Real User Monitoring (RUM) and Business Analytics directly from their local browser using a Chrome extension.

The lab begins with a focus on the customer journey—tracking real-time user interactions on a digital website to understand performance, usability, and experience metrics. Then, we’ll shift to the business journey, automating observability across the full lifecycle of a business process using Workflow Automations, BizEvents, and Business Flows.

By the end of the session, participants will understand how to:

  • Differentiate between digital customer journeys and end-to-end business processes (journeys)
  • Use Dynatrace RUM to monitor and analyze user behavior and experience
  • Capture and correlate business events across distributed systems
  • Build automated workflows to monitor business-critical processes
  • Visualize and troubleshoot business flows to ensure continuity and performance

Lab tasks:

  1. Customer Journey vs Business Journey
  2. Real User Monitoring
    • Configure Agentless RUM
    • Configure Browser Extension
    • Browse the website to begin data tracking
    • Analyze Customer Journey
  3. Business Observability with RUM
    • Capture BizEvent from Browser
    • Analyze BizEvents
  4. Business Journey Automation
    • Generate Business Flow using CoPilot
    • Configure Dynatrace Workflow Automation
    • Analyze Business Journey BizEvents
    • Analyze Business Flow

Technical Specification#

Technologies Used#

Reference Architecture#

N/A

Continue#

In the next section, we'll review the prerequisites for this lab.